FAQ & Site Info
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Welcome to the North State Tuners website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below.
Please make sure you are buying the right part for your car before you place any order. If you have any doubts please contact us first.
Please do not leave any Neutral or Negative Feedback with us. If you are not satisfied with us, PLEASE contact us first and we will try to do our best to solve the problem ASAP.
We are working hard for Positive Feedback from all our customers. This is so important, your feedback helps us stay competitive and keeps our prices low.
Returns & Cancellations:
Orders and cancellations that have already been shipped are subject to a restocking fee of 20% of the order. Please note that for ALL returns, shipping & handling is non-refundable.
All returns must be approved by North State Tuners prior to being returned. All items must be returned within 90 days after being delivered. Any items received after 90 days or without approval from North State Tuners will be refused and returned to the purchaser at his/her own expense. All returns must be in unused, unaltered, and unpainted condition. All returns must be sent shipping prepaid.
All products are sold as-is with no warranty unless otherwise specifically stated.
Warranty’s are non transferrable.
Proof of purchase (receipt or invoice) is required for any warranty claims.
Any modifications, alterations, damage, incorrect installation or use voids any and all warranties. You acknowledge that the information on this Website is provided "AS IS" for general information only.
If in the event that North State Tuners or the manufacturer is unable to immediately ship your order, the order will be placed on back order. Please allow up to 4-6 weeks for delivery. Parts in stock will be sent immediately unless otherwise specified by the customer. All back orders will be automatically shipped upon their availability. In the event that a part becomes unavailable, we reserve the right to substitute a similar brand of equal or greater value.
Some parts are for off road use only. Please check your local and state laws before purchasing aftermarket parts.
Professional installation is highly recommended for all our products.IN NO EVENT SHALL North State Tuners,THEIR SUPPLIERS,OWNERS OR ANY THIRD PARTIES MENTIONED ON THIS WEBSITE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, GENERAL, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, CLAIMS FOR PERSONAL INJURY, WRONGFUL DEATH OR LOST PROFITS, OR DAMAGES RESULTING FROM THE THE USE OF PRODUCTS SOLD ON THIS WEBSITE.WHETHER OR NOT North State Tuners IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.North State Tuners under NO circumstances shall be held responsible for any other liability from the products we sell.PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
All trademarks remain property of their respective holders, and are used only to directly describe the products being provided. Their use in no way indicates any relationship between North State Tuners and the holders of said trademarks.
Some of our products require Professional installation. North State Tuners will not be responsible for any cost accrued from installing or removing the products or damage cost due to modification of your car.
Some parts we sell are non application specific. Please verify compatibility before purchase. Some modifications may be require for proper installation.
We only sell products from trusted well known manufacturers so you know your getting the lastest and greatest parts for your car.
Because we sell local, sometimes products becomes out of stock and we have to order more. This typically puts an order behind a week or two as new stock comes in.
By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, please do not place an order with us.
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We take your privacy very seriously and we will never share your information with anyone for any reason. Only store managers will have this information.